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Desktop settings research: what we learned from your feedback
A few weeks ago, we conducted hour-long conversations with 10 of our users to dig deep into how you manage your preferences and configurations in Thunderbird desktop. While this specific research cycle focused on the desktop experience, our ultimate goal is a holistic strategy that ensures our mobile settings feel like a natural extension of your workspace.
Here is a quick look at what we discovered, what you valued, and how your feedback is actively shaping our design roadmap.
What you told us
You are incredibly passionate about customization, and appreciate Thunderbird’s robust functionality. Overall, a common thread that stood out was that most of you want to set up your space once and then make small tweaks to your preferences, you want it to look modern, and navigate effortlessly without running into issues with technical jargon.
Here are the key themes that emerged from our conversations:
Ecosystem trust: Your commitment to Thunderbird is rooted in a deep trust for open-source software, the Mozilla brand, absolute transparency, and reliability.
Set and forget: You customize extensively during your initial setup, followed only by minor tweaks to get your workspace just right.
Clutter & noise: There is a strong desire to reduce workspace clutter and the cognitive “noise” within dense configuration menus.
Search to navigate: While deep navigation menus can feel hard to find your way through, an in-app search function is your go-to for finding what you need quickly.
The “inbox as a to-do list” workflow: Many of you don’t just read mail, you actively treat your unread inbox as a task list or interactive to-do queue.
Terminology barriers: Even for advanced users, many settings feel overly technical, which causes hesitation when you’re trying to explore your options.
Improvements we want to make
We don’t want to just make minor fixes, we want to design a better workflow. Based on your feedback, here are the core design actions that will be driving our next phase focusing on general and account settings:
Demystify the language: We are planning to replace confusing technical terminology with plain, clear language, so you always know exactly what each function does.
Streamline information architecture: We are regrouping settings into logical, task-oriented categories to make manual navigation smooth and intuitive.
Bring context to privacy & security: Instead of a flat list of checkboxes, we want to add clear explanations around data security and defaults so you can make confident, informed decisions.
Functionality meets modern UI: Thunderbird’s robust functionality is its superpower, but a dated interface shouldn’t be a barrier to entry for newer users.
Accessibility update: Based on a community member’s recent audit, we are also taking this opportunity to improve the overall accessibility of the settings experience.
What’s next?
We are hitting the ground running with these insights. Right now, our team is actively:
Finalizing our project scope to directly incorporate these research findings.
Mapping out and proposing a streamlined information architecture for settings.
Designing this layout holistically so that desktop preferences and mobile configurations
A massive thank you to everyone who offered their time and feedback for this study! We look forward to sharing more with you soon.
Let us know your thoughts in the comments below!
6 responses
Mid'
wrote on
July 7, 2026 at 11:03
As a veeeery long time user (who said Netscape?) I’m wondering: didn’t the “sync” feature lack emerge from your research? Ok, not only limited to settings, but still. WDYT?
Aly Blenkin
wrote on
July 8, 2026 at 13:59
We appreciate all your support over the years. To answer your question, we didn’t specifically ask the participants about “sync” in this round of research so that’s why it didn’t come up as a theme, but we know it’s an area that needs work!
William Skinner
wrote on
July 8, 2026 at 03:20
Is 10 really a representative sample?
Far too much impenetrable jargon. e.g what does:”Clutter & noise: There is a strong desire to reduce workspace clutter and the cognitive “noise” within dense configuration menus.” mean in normal English? The very fact that you are using such jargon suggests to me that your focus group consisted of email geeks not non-technical end-users like me.
Aly Blenkin
wrote on
July 8, 2026 at 13:53
Thanks for sharing your feedback. And good point on reducing jargon in our research summary! Reducing ‘workspace clutter’ and ‘noise’ means making the screen less distracting and overwhelming. When we have lots of menus, checkboxes, and settings packed closely together, it adds visual ‘noise’ and that makes it hard to focus on updating a preference and quickly getting back to your email.
Ten people is definitely not a representative sample for millions of users, and it was never meant to be. Our goal for the small-group interviews was to serve as a starting point. I mentioned this in the video where I call out some of the areas where we might have biases and how that’s impacting the research, but we didn’t include it in the blog post- I’ll be sure to make a better note of that next time!
And you’re absolutely right, we don’t want to design Thunderbird just for tech-savvy users! Our goal is to make it intuitive and easy to use for everyone! We shared an open research call on Topicbox and Reddit, but knowing not everyone looks there, we want to try other channels to speak to a range of people. We will actively look into new channels to recruit non-technical end-users in future rounds of research. If you have suggestions for where it would be helpful to share those research opportunities let us know!
Saulius S.
wrote on
July 8, 2026 at 13:06
Hi Aly,
Thank you for explaining your research result.
I just wanted to point one thing that research has already confirmed – many (including myself) are using emails and Thunderbird in particular, as Todo even it’s not built for that and is not very convenient. If you could consider introducing Todo along with email functionality, that would be huge leap in productivity for users like us. For example, someone sends a request to produce the reports on Friday, I mark text in email body (or whole email) and create a todo entry from it with one-two clicks – that would be amazing.
Thank you
S
Aly Blenkin
wrote on
July 8, 2026 at 13:28
Thanks so much for your feedback! It’s a really interesting theme emerging and I appreciate you sharing how it would improve your workflow! Creating a to-do workflow, wouldn’t be part of the settings work we are doing right now, but it’s something for us to consider doing more exploration around!
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